SHIPPING AND DELIVERY POLICY
At collectivegarb, created by Quantrive Solutions Private Limited, we understand the excitement of receiving something you’ve carefully chosen. Every order is a little moment of joy, and we want that moment to arrive seamlessly and exactly as you expected. Whether this is your first order or one of many, we aim to make your journey from purchase to delivery simple, trustworthy, and clear.
We want you to feel confident every step of the way. This policy is designed to guide you through what happens after you hit “confirm” on your order, and to show how your selected items travel safely from us to your doorstep. You are not just a customer here—you are part of our community, and we want the experience to feel personal and reassuring.
Whenever we mention “we,” “our,” or “us,” we mean collectivegarb. When we say “you,” “your,” or “customer,” it means you, the person who has chosen to shop with us. By placing an order, you acknowledge and accept the terms of this shipping guide.
Our Delivery Reach
Every piece you pick from collectivegarb is more than just fashion—it’s a story we want to share with you, no matter where you are. We are thrilled to bring our curated collection to style lovers across India. If your pin code is eligible, we’ll make sure your order arrives safely, whether you are in the heart of a bustling city or tucked away in a peaceful town. Every reachable corner is part of our journey.
At the moment, our deliveries are focused exclusively on addresses within India. We are not able to ship internationally yet, but we hope to expand our reach in the future.
Every order you place helps us grow and brings us closer to sharing our collection with more wardrobes across the country. Your choice to shop with us is what fuels our progress, and we are grateful to have you along for the ride.
Order Processing Timeline
Every order you place with collectivegarb is important to us, and we treat it with the care it deserves. From the moment you confirm your purchase, our team springs into action, carefully packing your items to ensure they reach you in perfect condition. Typically, this preparation takes around one to two business days. Please note that weekends and public holidays are not counted in this timeframe.
Once your order is ready to leave our facility, we will send you an email with all the details about your shipment. This keeps you fully informed and ensures a smooth delivery experience.
We understand the excitement of receiving something you’ve been looking forward to, and we strive to process every order as efficiently as possible while maintaining the quality and care that every item deserves.
Delivery Timeline
We know how exciting it is to receive a package you’ve been waiting for, and at collectivegarb, we make it our priority to get it to you as smoothly as possible. Once your order leaves our facility, it usually takes between three to eight working days to reach you. The exact timing can vary depending on your location and how accessible it is for our courier partners.
During this journey, our focus is on ensuring that your items travel safely and arrive without unnecessary delays. Every step is handled with care so that the excitement of opening your order is never compromised.
We understand the thrill of waiting for something special, and that’s why we take extra care in every delivery. When your package finally arrives at your door, we want the experience to feel just as satisfying as the moment you clicked “confirm.”
Unsuccessful Delivery Attempts
We know that life can be unpredictable, and sometimes packages don’t reach their destination on the first try. If your order cannot be delivered due to an incorrect address, no one being available to receive it, or the parcel being declined, it will be returned safely to our warehouse.
This is not the end of the journey. Just reach out to us, and we will happily guide you through the process to arrange a redelivery. To make the process smooth, please double-check that your shipping information is accurate and that someone will be available to accept your package when it arrives.
Our goal is to make every step of your experience with collectivegarb effortless and enjoyable. That includes ensuring that the items you’ve carefully chosen make it safely into your hands, ready to be enjoyed.
Lost or Damaged Package Support
We know how important it is for your order to arrive safely and just as you expected. If your delivery shows signs of damage, looks opened, or seems tampered with, don’t worry—we are here to assist. Please reach out within 48 hours of receiving your package, and providing clear photos will help us act faster and more efficiently.
If your shipment doesn’t arrive or appears to be lost in transit, we will coordinate with our delivery partners to track it down. Once the situation is confirmed, we will take the necessary steps to fix it, whether that means sending a replacement or issuing a refund according to what fits best for the circumstances.
We aim to make every delivery smooth and stress-free. Whenever something goes wrong, our team is ready to step in and ensure your order reaches you properly and securely.
Need to Talk? Contact Us
We know that questions and concerns can come up at any moment, and connecting with someone who can help makes all the difference. If you want to check on your delivery or need assistance with an order, simply send us an email at quantrivesolutionsprivatelimit@gmail.com. Our approachable support team is ready to respond and provide guidance as quickly as possible.