CANCELLATION POLICY

Life is full of changes, and we know shopping plans can shift just as quickly. At collectivegarb, we want every interaction to feel smooth and worry-free, even if you need to cancel an order. We’re here to make that process straightforward and easy to follow before your order reaches the packing or dispatch stage.

For clarity, whenever we mention “we,” “our,” or “us,” we are referring to Quantrive Solutions Private Limited. When we say “you,” “your,” or “customer,” we mean the valued individuals who choose to shop with us. By placing an order, you are acknowledging and agreeing to the cancellation process outlined here. Reading through these guidelines will help you understand each step and ensure you feel confident and informed throughout your experience with us.

Pre-Shipment Order Cancellation

Sometimes plans change, and we know that can happen with your orders too. At collectivegarb, we want you to feel in control and supported if you decide a purchase no longer fits your needs.

You can request a cancellation within 24 hours of placing your order or any time before it is dispatched for delivery, whichever comes first. Simply send a message to our support team, and we will check your order details right away. If the order has not been shipped and falls within the eligible timeframe, we will process the cancellation and initiate your refund. Refunds are returned to the same payment method used during purchase and generally reflect in your account within 5 to 7 business days.

We aim to make any change in your shopping plans straightforward and stress-free, ensuring you feel confident and cared for throughout the process.

Dispatched for Delivery

There are moments when your order has left our hands and is traveling toward you. At this stage, cancellations are no longer possible because the package is already in transit, moving straight to your doorstep. We understand that this may feel inconvenient, but rest assured, your options are not over.

If the order does not meet your expectations or feel like the right fit once it arrives, you can still request a return by following the instructions provided in our Return and Refund Policy. Our goal is to ensure you feel confident and satisfied with every purchase, and even when plans change, we are committed to making the process smooth and reassuring for you.

Need to Make a Change?

Sometimes after placing an order, you might notice that something isn’t quite right. We understand how that feels, and you’re not alone—everyone has moments when they wish they could adjust their order details before it moves further.

Once an order is confirmed, our system begins processing it immediately. This means we are unable to modify the products, shipping address, or contact information after the order has been placed.

If you discover an issue, the most effective way to correct it is to cancel the order while it is still eligible for cancellation and then place a new one with the correct information. We know this can feel like an extra step, but we are here to support you throughout the process and ensure your order reaches you exactly as you intended.

Order Cancellation Support

We understand that sometimes plans change or questions about your order come up. If you need assistance, just reach out to us at quantrivesolutionsprivatelimit@gmail.com. Our dedicated support team will walk you through each step to help you cancel your order smoothly and efficiently.