RETURNS & REFUND POLICY
Shopping at collectivegarb, managed with care by Quantrive Solutions Private Limited, should always feel confident and worry-free. We know that while you may adore most of your picks, sometimes a product might not meet your expectations. That’s why we’ve created a returns and refund process that is simple, transparent, and fair. We want every customer to feel supported throughout their shopping experience.
This policy exists to give you clarity and reassurance while exploring our collections. If a purchase doesn’t turn out the way you hoped, rest assured that we are here to guide you and make the process smooth.
Whenever we refer to “we,” “us,” or “our,” we mean the team at collectivegarb. When we say “you,” “your,” or “customer,” we are talking about the wonderful individuals who choose to shop with us.
By placing an order with us, you are agreeing to follow the guidelines detailed in this policy. We encourage you to read the full information so you know exactly how returns and refunds work and how we will assist you if the need arises.
Guidelines for Eligible Returns
We want your experience at collectivegarb to feel seamless from the moment you order to the moment your items arrive, including if a return becomes necessary. Understanding what makes a product eligible for return helps us serve you better and ensures the process is smooth for everyone.
To qualify for a return, items must be in the same condition as when they reached you. That means they should show no signs of use, washing, or any alterations. All original packaging, including tags, labels, boxes, and any included materials, must be present. Products that appear worn, damaged, or altered cannot be accepted for return.
To ensure your return is processed efficiently, please submit your return request within 48 hours of receiving your order. Requests made after this period, or items returned without following these requirements, will not be eligible.
How to Start Your Return
Returning an item at collectivegarb is designed to be simple and stress-free. We want you to feel supported every step of the way, so starting a return is easy when you know the process.
To begin, please email us at quantrivesolutionsprivatelimit@gmail.com with your Order ID and a short explanation of why you are requesting a return. If the item arrived damaged, incorrect, or defective, including clear photos will help us review your case quickly and respond faster.
Once we verify that your request meets the return criteria, we will provide step-by-step guidance so you know exactly how to send your item back. Our instructions are clear and straightforward to make the process smooth.
Please remember that requests not following the requirements outlined in this policy may not be accepted. Sharing accurate details when you reach out allows us to assist you efficiently and ensures your return is handled as quickly as possible.
What Happens After You Return an Item
Once your returned product reaches us at collectivegarb, our team carefully inspects it to ensure it meets the return standards outlined in our policy. We handle every return with attention because we know how important it is for you to feel confident in your purchase and in our process.
After the item passes inspection, we immediately begin processing your refund. The amount will be returned to the same payment method you used when placing your order. Refunds usually take about 5 to 7 business days to reflect in your account. You will also receive an email confirming that your refund has been successfully completed.
If a returned item does not meet the eligibility requirements, we may be unable to provide a refund. We value transparency and trust in every transaction and make sure each return is treated fairly and responsibly so that you can feel confident shopping with us.
What You Should Know About Partial Refunds
At collectivegarb, we understand that sometimes a returned item may not fully meet our return standards. There might be slight wear on packaging or minimal signs of handling that do not affect the product’s usability or resale value. In such cases, rather than rejecting the return completely, we may offer a partial refund to reflect the situation fairly.
Our team carefully evaluates each return, considering the item’s condition and ensuring that the solution is balanced and just. We want to respect both your experience as a customer and the quality standards we maintain.
Every return is handled thoughtfully because your satisfaction is important to us. Even when a return is not straightforward, we strive to provide fair outcomes that honor your trust and support a positive shopping experience.
Products That Are Damaged, Faulty, or Wrong
Receiving something unexpected or imperfect can put a pause on the excitement of shopping. At collectivegarb, we want every order to bring joy, so when issues arise, we are ready to step in and make it right. Our goal is to turn any moment of frustration into a smooth and reassuring experience, letting you shop with confidence and peace of mind.
If the product arrived with damaged packaging, has a defect, or is not the item you selected, please contact us within 48 hours of receiving your order. Providing clear photos or videos of the issue helps us understand the problem and speeds up the resolution process. Once we verify the situation, we will guide you through returning the item or arrange a replacement, depending on what is most appropriate.
Need Help With a Return?
We understand that returns and refunds can sometimes feel confusing, and you shouldn’t have to navigate them alone. At collectivegarb, our goal is to make every step of your shopping experience simple and reassuring, including when you need assistance with a return.
If you have questions or need guidance, please reach out to us at quantrivesolutionsprivatelimit@gmail.com. Our customer care team will respond promptly with clear and friendly instructions to help you resolve your concern without stress.